Delete your account

1. Delete your own account. Email [email protected] with the subject "Delete my account", from the email address on your account. Include your organisation name and your username, so we can find the right account.
   Email a deletion request
2. Remove a staff login (organisation admins). An organisation admin can remove a staff member's access from Licensing, User Licenses, by choosing Revoke. To have that person's login and personal details deleted as well, email us as in step 1.
3. Close the whole organisation. The organisation admin emails [email protected] from the admin's account email and asks us to close the organisation.

• Your login: username, password hash, and sign-in access.
• Your personal profile: name, email address, and mobile number.
• Your app access and licence assignments.
• When a whole organisation is closed, that organisation's business data, except what must be kept by law.

• Business records your organisation must keep by law, such as invoices kept for tax, for the period the law requires. These belong to the organisation, not to an individual login.
• Billing records for subscriptions already paid, for as long as tax and accounting law requires.
• Copies in backups, until those backups expire.

We reply to every deletion request within 30 days. We may first confirm that the request came from the account owner or the organisation admin. Copies in backups are removed as those backups expire.

For more on how we handle data, read our Privacy Policy.